Vacancy: - Chat Support Japanese
Location: Kuala Lumpur, Malaysia
(We can accept native Japanese or Local Malaysian Japanese Speaker)
See details below for Local Malaysian Japanese Speaker. Please be informed that we can only accept candidates with JLPT Certification N1 or N2 level. We can consider candidates without certification as long as they have studied and worked in Japan for years.
Salary: With Exp: Total Package RM 8100
Language: Japanese + English
Profile: Chat Support
Timings: Rotational Shifts (24
7)
Headcount: 5
Min Requirements:
-Degree - No CS experience
- Diploma - 1 year CS experience
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email,
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as
required.
Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the
processes
Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
NOTE: The paper work and relocation expenses will be handle by the company.
Job Types: Full-time, Permanent
Pay: RM8,
- 00 per month
Application Question(s): - What nationality are you
Can you speak, write and read Japanese language
Are you a Native oe do you have JLPT N1 or N2 certification
