Vacancy: - Chat Support Mandarin Speaker (Work on site)
Location: Kuala Lumpur, Malaysia
Salary: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
Language: Mandarin + English
Working Hour: 24
7 Rotational
Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp
Joining Date : September 2024
Headcount: 10
Job Summary:- Understand customer enquiries and respond via applicable channels: email, and 90% chat (10% PHONE CALLS)
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes- Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Job Types: Full-time, Permanent
Pay: RM4,- 00 per month
Application Question(s): - What nationality are you
Kindly provide your Facebook URL/link
Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.
- Rotational shift which include night, are you okay with it
Can you speak, write and read Mandarin- Work on site, are you okay with it
The salary is fixed not negotiable, the max total is RM 4,600, are you okay with it
* The role is urgent, August joining date and September Joining date, How soon can you join
