Understand customer enquiries and respond via applicable channels: email, chat, and call backs- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Type: Full-time
Pay: RM3,- 00 - RM4,600.00 per month
Benefits: - Health insurance
Schedule:
Education:- Diploma/Advanced Diploma (Preferred)
Language:
Mandarin (Preferred)
