Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers and partners needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about locally and globally. Weve only begun reimaging the future for our people, our customers, and the world.
Lets create tomorrow together.
Job Summary:
The primary purpose of the Channel Partner Support Specialist II is to provide a centralized point of contact for all partners and Zebra Sales personnel as support for the operations of the channel program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilized to conduct business with Zebra. The position is responsible for handling all inquiries and supporting training and access for partners on program tools. This role manages outbound and inbound calls, outbound and inbound emails, and all chat interactions as needed for the partner program and data and information accuracy for external partners and distributors and internal collaborators. The incumbent communicates with the sales team to gather and document technical, product, and contract requirements regarding the clients implementation and ongoing maintenance of Zebras products, software, and services.
Responsibilities:
Essential Duties and Responsibilities:
Provide a single point of contact for Zebras partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
Collaborate with other internal teams to ensure non-program-related inquiries are directed and resolved as appropriate.
Supports alignment between the channel team (for process and channel program changes) and other cross-functional teams (sales, services, order management, deals desk, finance etc.).
Proactively engage partners to ensure annual compliance is completed.
Assists with marketing messaging and helps customize promotions.
Works with partners to on-board and off-board and understand the PartnerConnect program.
Assist partners with a variety of tool access and navigation.
Carries out contract administration, and access to training and certification for partners including enablement partner tools.
Deal Registration administration, vetting, processing, and issue troubleshooting and resolution.
Influence Registration review and processing.
Partner administrator account set up, tool access requests, partner account maintenance, contact management.
Troubleshoot and resolve PartnerGateway log-in issues experienced by partners.
Ensures accurate and timely creation and maintenance of Partner Master Data.
New partner application vetting, processing, and onboarding.
Works to resolve partner issues with tools and processes, escalates as appropriate, if necessary, and coordinates
Account merges and acquisitions processing. Review accounts and understand the merge process. Initiate and process account merges as appropriate. Account cleanup and deduplication. Review and process company name and address changes.
Supportive involvement in any new platform and systems testing. Active participation in system testing.
Supports management and delivery of ongoing program requirements.
Reporting, management and delivery of ongoing program requirements.
Qualifications:
Job Requirements
Preferred Education: Bachelor's (BA/BS) degree in a relatable field or equivalent work experience.
Preferred Work Experience (years): 0-2 years of applicable work experience; previous work experience preferred.
Key Skills and Competencies:
Team player
Action-oriented
Customer focused
Results driven
Strong communications skills
Problem-solving and interpersonal skills
Excellent time and task management
CRM/PRM knowledge
Excel/PowerPoint/Salesforce
Channel program administration and support experience
Awareness of regional and cultural differences
Excellent written and verbal communication
Calm and confident telephone manner
Multitasking abilities
Attention to detail and accuracy are a must
Language skills:
Advanced English
Fluent in Chinese
Any other additional APAC language would be beneficial
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
