The Certified Optima Solutions Professional (COSP) is a key member of the Optima Solutions organization as well as of the One PPG Selling Machine. This person must demonstrate the ability to take on a majority the following responsibilities, in addition to other responsibilities specific for the customer(s) and site(s) in question, with supervision. This person should exhibit an intermediate level of adoption of the behavioral competencies expected of this role.
Key Responsibilities
Resolving Customer Issues: Leads the process of crafting and cascading messaging and next steps for customer issues to ensuring prompt response to and resolve customer issues including handling returns, complaints, and escalating issues appropriately
Operational Compliance: Ensures that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the Organization, oneself, and the team
Faults Diagnosis and Correction: Providesfault isolation and resolution to limit and address issues promptly
Customer Relationship Management (CRM) Data: Enters customer information that has been gathered through research and/or through direct customer contact into the CRM system to ensure that the organization has quality data to enable effective customer retention and business development activities
Service-Related Upselling and Cross-selling: Actively looks for ways in which additional products/services can grow the value of the customer's account within the organization Customer Order Processing: Records and processes custom/special orders that may require additional resources for delivery and coordinating with those teams as required
Periodic Health Checks: Maintains and leads periodic check-ins with key customers to ensure they are receiving the most value from the product/ service; notes the most raised questions/issues during check-ins
Product Training: Helps to prepare product training for specific technical areas following precedents and established procedures; runs small training programs (or pieces of larger training programs) for specific are as using prepared content and working under the supervision of senior colleagues
Automotive Specific Responsibilities:
SecureLaunchTM: Manages Secure Launch project activities for the site, including engagement in formal enterprise gatekeeper sessions. Documents project data and information per the SecureLaunch protocols
Demand Planning: Forecasts supply demand based on usage trends, production schedules, and discussions with the customer; oversees the management of inventory programs at a customer location and is a key member of the SIOP process. Proactively works within PPG to track down missing orders
Tracking, Reporting and Tools Utilization: Tracks and reports on key functional metrics and KPIs (Key Performance Indicators), whether per customer or PPG requirements in the digital tools required for that task
Product and Application Expertise: Develops wide knowledge on multiple technology layers and application processes; including deep knowledge in at least one of the following: color, pretreatment, electrocoat, primer, basecoat, clear coat, adhesives and sealants, battery coatings, mobility products or water treatment
Process and Product Conformance: Uses product and application knowledge to adjust PPG products, as needed
Qualifications
Experience:
Prefer at least 1-2 years of working experience as a technical service specialist/representative.
Advantage if you have working experience with paint companies.
Open for fresh graduates to apply (trainable).
Education:
Possesses a minimum diploma or degree in Management/chemical field.
Skills and Abilities:
Looking for candidates with good communication skills.
Must be able to speak and write in English & BM.
Proficient with Microsoft Office (Word, Excel, PowerPoint, PowerBI).
Able to speak confidently and take a proactive approach with customers.
Must have a car license.
Industry Preference:
Preferably candidates from Chemical, Paint & Coatings, Automotive Industry.
Location and Travel:
Requires candidates who are able to travel within Peninsular Malaysia.
Personal Attributes:
Must have great patience and strong problem-solving skills to manage customers.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are One PPG to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [Confidential Information].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG WayEvery single day at PPG:
We partner with customers to create mutual value.
We are One PPG to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [HIDDEN TEXT].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
