To lead, coach and manage team to achieve PWC business objectives in accordance to management directions.
To plan, manage and oversee the overall day-to-day management of the PWC towards increasing operational efficiency and profit maximization.
Increase PWC's Asset Under Management (AUM) and Total Financial Assets (TFA).
To manage and guide the team to outpace the competitors and achieve business targets set for the Centre.
Cross-sell financial product & services to existing customers; acquire new customer (internal & external customers)
To guide & supervise sales activities & performance of Relationship Managers.
To train, guide & motivate all employees towards enriching customer experience via excellent services, and differentiated services so as to remain competitive and be a dominant player in the localities we serve.
To attend to customer complaints & inquiries escalated by subordinates.
Responsible for branch performance on audit and compliance in line with the Bank's internal policy, standard and procedures and other regulatory requirements.
To ensure that the Centre staff have the correct aptitude and attitude in wanting to provide the best level of services to the customers that exceed customers expectations.
Job Descriptions:
Able to think creatively, results oriented and displays consistent performance.
Good management skills and able to interact with people at all levels.
Possess high standards and work quality, self-motivated and able to cope with fast-paced environment.
Highly proactive in keeping abreast with the latest trends in the banking and financial industry.
Possess credit knowledge and able to handle credit applications as well as the management of the Centre's back room operations.
Possess strong interpersonal and communication skills.
Strong leadership, relationship management skills and customer orientation.
