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Job title : Central Customer Service Coordinator, Korean Speaker
Purpose
To process Customers Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
To ensure all enquiries within the mailbox are attended too within the agreed SLA
To provide administrative support to the GCS and LCS (local customer service) team.
May receive assignments from senior support personnel as required.
Main responsibilities and tasks
Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
Alert LCS that if the order value exceeds the existing authorised credit limit and policies
Actively use system for understanding on customer specific information and requirements
For each quote / order processed, ensure specific customer requirements are addressed
Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
Highlight improvements and process learnings to the team leads/ manager
Participate and contribute in team discussion and training
Performing miscellaneous job-related duties as assigned
Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
Accept assigned rostered overtime work, if required
Comply the standard process and protocol
Accountabilities
This position will be measured against:
RFQ/PO response time
Agreed AOP and KPIs
Work process efficiency
Minimum numbers of transactions completed per day
Qualifications
Mandatory requirements
Candidate must possess at least a Diploma in any fields
At least 2 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
Fluent in English and Korean - both writing, speaking and listening
Required skill(s): Computer Literate (Good in MS Office)
Able to prioritize, customer oriented with excellent communication and interpersonal skills.
Good planning and organising skills
Good analytical skills, attention to detail and meticulous.
Ability to work independently with minimal supervision, positive attitude and a good team player.
Able to meet deadlines through good time management and allocation of priorities
Desire to succeed in a challenging environment and able to work under pressure.
Pleasant character, resourceful & able to work with sincerity on own initiative.
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