Alphabet Managed Solutions Sdn Bhd is working with a global legal technology application firm seeking customer service background professionals to assist global clients on various complicated applications.
This position of
Case Management Specialist acts as the major point of contact and support for our international clients. This position requires you to instruct, assist, and communicate with clients to prepare all the relevant documents for their applications. You also need to review the documents and relevant evidence submitted by them.
- Qualifications & experience
Bachelor's degree and at least 1 year of experience in customer service/client management/paralegal/auditing (or related fields)
- Strong attention to detail and great time management
Outstanding client service professionalism- High degree of self-motivation and ability to work independently under tight deadlines
Excellent English reading and writing skills (MUET Band 4 or IELTS
- 5 and above)
- Ability to work in a fast-paced environment to manage complex and dynamic demands.
Proficiency in Mandarin (reading and writing) is a plus
Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases- Review multiple types of documents and evidence and provide instruction and feedback
Reply to client messages regarding their application materials and timeline
Parking
- Yearly bonus (Performance-based)
Job Types: Full-time, Permanent
Pay: From RM5,500.00 per month
Benefits:
* Opportunities for promotion
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Mont Kiara: Reliably commute or planning to relocate before starting work (Required)
Education:
Willingness to travel:
Expected Start Date: 09/01/2024
