Requirements:- Diploma or Degree holder in Management or training in team leading is a plus.
Proven work experience as a call centre/customer service team leader or supervisor.- Excellent communication and leadership skills.
A patient, responsible, discipline and empathetic attitude.
- Strong time management and organizational skills.
Adaptability and flexibility.- Comfortable working in fast-paced environments and independent.
Troubleshooting skills, either basic or advanced, depending on the role and industry
Supervise and monitor a team of call centre agent.
- Oversee day-to-day operation.
Coaches team members and assists call centre operators to resolve problems and customer inquiries.- To perform task/projects/assignments or any other work given by The Management/ immediate superior as and when required.
Coordinate with technician on the testing of alarm & CCTV system.
- Respond to any email or telephone inquiries in a professional manner.
Carry out administrative tasks such as data input, processing information, develops rosters and manages staff numbers to meet work flows.
Benefits:
Annual leave
Overtime claim
EPF, SOCSO
Working in the office
Free parking
Job Type: Full-time
Pay: RM2,- 00 - RM2,500.00 per month
Schedule: - Monday to Friday
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- Team Leader/Supervisor: 1 year (Preferred)
Language: Bahasa (Preferred)
