Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products.- To exceed customers expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Candidates must possess at least a SPM.
- Required language(s): English (able to converse in Mandarin will be an added advantage).
Minimum 1 year of working experience in the service industry will be an added advantage for this position.- Fresh graduates who are interested to start their career in a call center are also encouraged to apply Full Training Provided
Applicants must be willing to work on rotational shifts and off day
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
Applicant must be willing to work in Ara Damansara, Selangor
5 working days in a week Language allowance (Mandarin)
Sick leave Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
IJP Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
Job Type: Contract
Contract length: 12 months
Pay: RM2,- 00 - RM2,800.00 per month
Schedule: - Rotational shift
Supplemental Pay:
Commission pay
