Call Center Agent

Requirements

• Able to start immediately

Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply

• Good command in English and Bahasa Malaysia (read, written, and spoken)

Mandarin speaker is added advantage

• Computer literate with basic knowledge of MS Office applications,

Pass pre-phone interview & written assessments

• Responsibility

• Job scope:

Excellent telephone etiquette (professional, confident and patient)

• Handle incoming customer enquiries over the telephone

Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.

Identify cause of problems and recommend solutions

• Working Shift:

8:00AM - 12:00AM

8 working hour daily in rotational shift basis5 working days weekly in rotational shift basis

• Benefits

• Remuneration Package:

Basic salary: RM2,

• 00 (Fixed) / RM2,350.00 (Fixed)
KPI allowance: Maximum RM1000.00 (performance based)

Shift allowance (depends on working shift)

• OT allowance (If applicable)

Annual Increment (Based on performance)

Annual Bonus (Based on performance)

• Location:

Level 10, U Mobile HQ, Berjaya Times Square, Jalan Imbi Kuala Lumpur

• Nearby

Imbi monorail station
Job Types: Full-time, Fresh graduate

Pay: RM2,150.00 - RM2,500.00 per month

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay

Overtime pay

• Performance bonus

Application Question(s):

• Your date of birth

What is your expected salary

• If hired, can join immediately

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Bahasa (Preferred)