Job Responsibilities: - _
Food Safety and Quality_: To ensure that all food preparation and service meet safety and quality standards, including freshness and presentation.
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Quality Control_: To monitor the quality and consistency of food and beverage offerings, addressing any issues promptly.
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Inventory Control_: To oversee cafe inventory, including ordering, restocking, and minimizing waste to ensure product availability while managing costs.
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Caf Ambiance_: To maintain an inviting and aesthetically pleasing caf environment, including seating arrangement, decor, and cleanliness.
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Menu Collaboration_: To collaborate with HQ by gathering and incorporating customer feedback to enhance and update the cafe's menu offerings, aligning with customer preferences and seasonal changes.
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Compliance with Company Policies and Safety Standards_: Ensure adherence to company policies and practices, including health and safety standards.
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Inventory Management_: Oversee stock management, including ordering and return handling.
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Financial Management and Invoice Handling_: Managing cash & point-of-sales (POS) handling, handle invoices and all document management.
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*__Store Layout
_: Create and maintain product displays and register products on shelves for optimum visibility.
_Maintenance and Safety
_: Manage keys, risk management (e.g. fire safety), and store cleanliness, including housekeeping.
_Customer Interaction
_: Handle customer inquiries, complaints, special orders, and serve customer calls.
_Customer Focus
_: Stay informed about customer preferences and trends to enhance the stores offerings and address customer needs.
_Customer Relationship Management
_: Build and maintain strong customer relationships to ensure their loyalty and satisfaction.
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Food & Beverage Services Management or equivalent.
Minimum 3 years of working experience as a Caf Manager and/or Retail Operation Manager.
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Required language(s)_: Bahasa Malaysia, English
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Required Skill(s)_: Have good interpersonal and communication skills, have a strong leadership quality, Able to work under pressure.
The candidate must be able to work in AEON Mall Tebrau City, Johor Bharu.
Job Type: Full-time
Pay: RM4,
- 00 - RM4,500.00 per month
Benefits: - Health insurance
Maternity leaveSchedule: Early shift
