The role
Candidates are expected to exhibit analytical technical skills as well as exceptional communication skills to support the gscf team. Candidates should be energetic, self-motivated, and a team-oriented individual with fresh ideas and innovative solutions who will thrive on challenge in a fast-paced, dynamic environment.
Role Functions:
Support customers accounts across Asia Pacific countries.
Develop and maintain a strong working relationship with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints.
Provide information by collecting, analyzing and summarizing data, and responding to requests.
Ensure accuracy and efficiency of operations including collection and monitoring of receivables, order management and credit line management of customers.
Prepare materials for use in status account reviews conducted at multiple corporate levels.
Responsible for territory risk management and customer satisfaction attainment.
Ensure all customer communications are documented in an accurate and timely manner.
Ensure accounts operate within approved guidelines and obtain the appropriate level of management approval in exception situations.
Keep customers appraised of the financial health of their account and its ability to support current and future financing volumes.
Proactive account management with effective communication skills and organize collection to meet Operational KPIs.
Operate pro-actively at all times
Share knowledge, new ideas and find better ideas for the team for work efficiency.
Support additional ad-hoc projects, willing to take over tasks/projects which are not related directly to this function if required.
Required Skills and Experience:
Bachelors degree with at least 2 years of working experience in relevant industry, collections or business operations.
Fluent in English, and other languages example Thai language is preferred.
Proficient in Microsoft Office especially Excel.
Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
Analytical & problem-solving skills.
Ability to remain poised and calm under pressure.
Strong communication skills both verbal and written.
Highly organized with strong attention to detail
Team player energetic, enthusiastic, and personable
Ability to perform duties with the highest level of confidentiality and integrity
