Description
- You will be attending to customer's telephone enquiries over a full range of Business Banking products and services.
- You will be attending to customer's complaint calls and ensure these cases are resolved within the stipulated time by making timely decisions on issues requiring immediate attention.
- Uses Corporate CRM to update customer's telephone enquiries and complaint cases.
- You must demonstrate commitment to the team KPIs and Service Level.
Job Qualifications
- Able to work in a high pressure environment.
- Excellent communication skills.
- Patient and helpful service attitude.
- Has the capacity to absorb and retain huge amount of information related to the Bank's products.
- Able to handle ambiguity and solve complex issues.
- Commitment to service excellence.
- Fluent in English, Mandarin and Bahasa Melayu.
Primary Location
Malaysia-Selangor-Cyberjaya
Other Locations
Malaysia
Job
Customer Service
Organization
MAL E2P - Business Service Centre
Schedule
Permanent
Full-time
Job Posting
10-Nov-2024, 11:58:48 PM
