Our client is a company that produces mission critical components for advanced production processes of innovative everyday products such as smartphones, flat screen monitors or solar panels.
Join the Business Process & Ops Excellence team as a Business Process Manager, responsible for optimizing and improving the overall efficiency and effectiveness of our client's business processes.
You will work closely with various departments, stakeholders, and teams to identify areas for improvement, design and implement streamlined processes, and monitor their performance to ensure they align with our business objectives. This role requires a keen understanding of business operations, high level E2E system logic in D365 mapping (on ERP), analytical & strategic thinking, and strong leadership skills to drive process changes successfully.
As a Business Process Manager, you will play a vital role in driving organizational efficiency, optimizing operations, and fostering a culture of continuous improvement. Your expertise in process management and leadership will contribute significantly to the success of our company's strategic initiatives.
Your responsibilities include, but not limited to:
Process Analysis and Evaluation:
- Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
- Ability to summarize from massive & unstructured data/information into presentable format for stakeholders review
- Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.
- Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.
Process Design and Implementation:
- Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.
- Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.
- Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.
Process Monitoring and Optimization:
- Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.
- Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.
- Implement best practices and industry standards to further optimize business processes.
Change Management and Leadership:
- Lead change management initiatives to foster a culture of continuous improvement and process excellence.
- Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.
- Provide guidance and support to teams during the transition phase and ensure adherence to new processes.
- Strong stakeholder management skillset which able to convince stakeholders on proposed improvements for better process across functions
Continuous Improvement:
- Act as a champion for process excellence, promoting a culture of continuous improvement within the organization
- Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.
- Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.
Key Performance Indicator (KPIs)
- End-to-end process maturity
- Achievement of process KPI targets
- Consistent service level provided to key stakeholders
Minimum Qualification:
- Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field. Master's degree is a plus.
- Proven experience (typically 5+ years) in business process management, process improvement, Supply Chain, Manufacturing or related roles.
- Fluent English
- Experience in driving for process improvements in the area of Supply Chain or Manufacturing
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Excellent project management skills with the ability to lead cross-functional teams effectively.
- Strong communication and interpersonal skills to collaborate with diverse stakeholders.
- Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).
- Familiarity with process modeling and workflow software tools.
- Ability to adapt to a dynamic and fast-paced work environment
- Need to have experience in program/project management
- Solid experience facilitating and moderating process mapping & improvement workshop
- Consulting experience on any ERP solutions would be ideal
Preferred Qualification:
- Familiarity with any ERP system preferably Microsoft Dynamics 365
- ERP integration for new ERP system roll out
- Consulting background preferred
