Purpose of the Role
The purpose of this role is to support the Business Operations Manager, Southeast Asia in delivering operational excellence and data management across the business through data analytics, processes, and systems to deliver improvements and meaningful insights to the business. The role requires constant collaboration with stakeholders, effective communication, and is results driven.
This role will help to evaluate and identify trends in the business through analyzing sales, marketing, and performance data, which includes collecting and examining data, and using the information gathered to create coherent and intelligent insights for the business. The candidate should be highly motivated, self-starter, and a great team player with great attention to detail.
RESPONSIBILITIES:
Manage customer and product data and analytics.
- Produce, verify, and maintain highest standard of data integrity in providing operational support, especially in sales and marketing related projects and initiatives
- Deliver metrics to cross-functional departments to drive effective sales, customer, market, and product analysis
- Deliver operational effectiveness through development of innovative tools leveraging on automation, process improvement, and automated dashboards
- Perform quality analysis including analyzing rep performance trends, market trends, and commissions computations and support in the development and execution of strategies to improve sales productivity in the organization
- Support implementation of controls to maintain integrity of data used across business systems
- Compile and analyze sales data to forecast sales trends and productivity
- Gather and analyze data to understand problems and address solutions proactively
- Deliver timely and accurate reporting to the business stakeholders and produce metric-driven findings, observations and proposed action items for risk mitigation and opportunity creation
Support development and change management of data governance and processes.
- Coordinate data-driven processes, techniques, and tools through usage of systems across departments and drive improvement and enhancements by working with technology and system teams.
- Enhance data collection process to include information relevant for analytics.
- Provide support in developing processes to drive data efficiency and availability.
Provide administrative support to the sales organization.
- Collaborate with Customer Fulfillment and Sales teams to ensure sales orders are processed accurately and timely.
- Generate periodic sales reports.
- Attend to other administrative matters as needed.
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE:
- Degree Holder
- Familiarity with using Microsoft Excel and CRM systems (SalesForce) are key
- 3- 5 years relevant work experience preferably with data analytics experience in sales operations (knowledge of some marketing operations is a plus), CRM and dashboards
- Effective Communication Express thoughts and ideas in a clear and concise manner in both verbal and written communication.
- Execution Focus Translate work requirements into execution.
- Data-Driven Use data to make informed business decisions.
- Customer-Oriented Cultivate and promote customer experience and ensure that customers perspective is the driving force behind solutions that are offered.
- Teamwork Participate in work groups, share your perspectives, listen to the views of others, and collectively address and resolve internal and customer issues.
- Self-Motivation Demonstrate self-driven performance to achieve objectives and outcomes.
- Self-Improvement Commit to and actively work towards continuous improvement. Deploy strengths for the advantage of the company and seek guidance and development opportunities
- Computer Literacy Possess intermediate to advanced computer skills including Microsoft Excel, CRM systems, etc.
