Business Management Executive

We are a group of people who think computers should do more work. Our vision is to make hotelier work life simpler through connected systems.

Softinn is a Saas company that provides e-commerce solutions and business productivity tools to hotels.

Success in management requires learning as fast as the world is changing - Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We are seeking candidates who are passionate about business management, business analysis, and customer growth and have the potential to grow into a managerial role.

• Job Responsibility:

Accurately & effectively perform bookkeeping of accounts

• Handle a full set of accounts in an orderly manner. Knowledge of SST is a plus point

Prepare management and business reporting

• Handle HR Administrative tasks

Handle customer account renewal, invoicing & follow up

• Compile Softinn product knowledge base and user guides

Conduct Softinn product training for existing customers (Online Training)

• Analyze existing customer account usage & monitor customer retention rate

Monitor the performance of other departments, and facilitate them in achieving their target

• Be ready for any other office and business administrative tasks that are required

Be the first contact person in the office

• Job Requirements:

Possess at least a Diploma/ Bachelor's Degree in a relevant field or equivalent practical experience

• Minimum 1-2 years of working experience in the customer-facing role or in any of the related field

Possess fundamental finance & accounting knowledge

• Competent in using Accounting Software & System

Typing Speed: Minimum 200 CPM or 50WPM

• Excellent listening & writing skills, critical thinker with attention to details

Meticulous, organized, and good at time management

• Ability to build and maintain effective relationships with customers, fostering trust and loyalty

Excellent in execution & presentation

• Proficient in IT and Computer skills and the ability to navigate multiple software applications simultaneously

Able to think critically and develop creative solutions to problems as they arise

• Required language(s): English, Bahasa Malaysia, Mandarin (plus point)

Fresh graduates are encouraged to apply

• Not Mandatory but BONUS if:

Familiar with the WAVE accounting system

• Familiar with Excel PowerQuery

Familiar with video editing software

• Understanding of e-commerce

Knowledge and interest in the travel tech industry

• Report to Work options:

Melaka branch Only

• You Should Join if:

You are looking for a more casual working culture that encourages creativity

• You believe a good business management exec. helps improve business efficiency and bring smiles to colleagues internally and Softinn users

• You should NOT join if:

You don't enjoy learning new skills, new knowledge, and new technology

• You are not an organized & meticulous person

You hate numbers, figures & reporting work

• You are not passionate about business management & support function roles

• Salary Range:

RM 2,300 to RM 3,200

• Employee Benefits:

Monthly Outings

• Free Flow of Snacks

Casual dress code

• Monthly Potluck Party

Production-ready laptop & monitor

• Additional Perks for Your Role:

Online training course for Excel Power Query

• Online training course for Excel Pivot Table

Online training course for accounting system

Job Type: Full-time

Pay: RM2,

• 00 - RM3,000.00 per month
  
  Benefits:
• Health insurance

Maternity leave

• Opportunities for promotion

Professional development
Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Performance bonus

Ability to commute/relocate:

• Ayer Keroh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• customer-facing role: 1 year (Preferred)

* Bookkeeping: 1 year (Preferred)