Job Title: Business Development Manager
Job Purpose: To be responsible for growing and retention of a nominated portfolio of existing accounts, segmented either geographically or by sector.
Differentiating Iron Mountain's value proposition to customers by building strong relationships, both internal and external, and taking ownership for overall customer satisfaction. Identifying new opportunities across all product lines and responsible for managing revenue within an assigned portfolio of account groups.
Responsibilities:
- To retain the aligned Customer in terms of revenue and cubic ft storage and in turn to maximise the available revenue generated from these relationships by identifying other revenue opportunities.
- Own and support the creation and overall implementation of Account Plan(s) within their Accounts leading the relationship on specific allocated customers to ensure retention of revenue through Customer Excellence
- Identify and implement the most effective and tailored proactive contact strategy through strong relationship mapping and partnership with both the customer and the IM Sales team where relevant
- Generate leads across all Iron Mountain product lines individually and or in partnership with relevant aligned geographic or sector specific Sales Teams
- Review and proactively manage customer contract renewals
- Identify and manage potential profit improvements and pricing exposures using the Iron Mountain suite of tools and processes to assist in this task taking into account appropriate market trends
- Be responsible for monthly forecasting revenue trends within their Key Customer and capturing material revenue adjustments as soon as they are discovered to mitigate inaccurate financial reporting
- Identify opportunities to help address customer challenges that generate ad hoc revenue for Iron Mountain in the form of Special Projects. Manage, monitor and evaluate the project to ensure that it meets the customers needs involving other internal Iron Mountain stakeholders as appropriate
- Fully understand customers responsibilities and requirements in regard to specific compliance, legislation and environmental policies pertinent to the relevant industry sector
- Drive to attain higher levels of Customer Satisfaction within their customer base, with the support of the Customer Care team
Qualifications:
- Degree/Diploma in Management, Business or any relevant
- Proven experience in Account Management, Business Development and Client Sales and Success for 5-8 years
- Background in the products such as storage solutions, SaaS, digital solutions and document management services is a plus
- Strong management experience in revenue focussed or account management environment.
- Proven track record in developing relationship and nurturing client relationships
- Comprehensive experience in handling local market (Malaysia)
- Background in handling accounts from the industry of FSI, Commercial, Enterprise, BPO etc.
- Amenable to work in Shah Alam, Selangor
