Business Channels - Operations & Customer Service

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities and Accountabilities

Functional (job responsibilities)

. Ensure internal control and compliance are not compromised.
. Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
. Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
. Staff Capacity planning (staff leave administration & relief arrangements)
. Ensure Self-Audit Check is carried out diligently as required
. Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
. Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
. Work towards Unit Trust and Banca certification.
. Relief Branch Manager functions as and when required.

Managerial (team/group responsibilities)
. Oversees the Day to Day Activities of Subordinate Tellers and CSEs
. Train & coach Tellers & CSEs
. Performance Review

Organizational (organizational responsibilities)
. Represent HLB in relationship building with community
. Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily

Education/Qualification
. Minimum Diploma/Degree Holder
. SPM/STPM with related working experience

Experience
. Related working experience in Financial Institution or related fields (banking operations)

Special Skills
. Service Oriented Mindset
. Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
. Good interpersonal & communication skills . Strong organization & planning skills

Certification/Licensing Requirements
. PCE (general), PCE (life)