JOB HIGHLIGHTS Local Malaysian only.
5-day work week with a hybrid working arrangement.
Excellent growth and career advancement opportunities.
Competitive remuneration package.
Great MNC (energy sector) working culture.
To be part of our clients development team.
Serve as the first point of contact for any related technical issues.
Take ownership of the Incidents and resolve them in accordance with Service Level Agreement (SLA).
Escalate Incidents where necessary to the appropriate team based on established guidelines and procedures.
Work with users to diagnose, review, and resolve Incidents.
Responsible for maintaining records of system changes and Incidents.
Assist in preparing reports and documentation.
Update documentation upon changes in a timely manner.
May collaborate with various Subject Matter Experts (SME) to assess solution needs and identify desired outcomes.
Provide user training and demonstration of systems.
Diploma/Bachelor's Degree/Professional Degree/Postgraduate in Business/Computer Science/Information Technology/Engineering or relevant fields.
Minimum two(2) years of experience in the application/system support role or similar.
Excellent communication skills in English and Bahasa Malaysia.
Good analytical, problem-solving and multitasking skills.
Good logical and analytical thinking.
Knowledge and experience with Agile will be an added advantage.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,
- 00 - RM6,000.00 per month
Schedule: - Day shift
Fixed shift
Application Question(s):- How many years of Technical/System/Software Support experience do you have
What would be your notice period should you be hired for this role
