Business Analyst

In this position you will

... be responsible to collaborate with respective domain stakeholders from Business Stakeholders, Partners or Client, as well as working directly with technical squads through agile ways of working to deliver the world-class digital solutions. Manage requirement gathering, perform manual QA, provide Level 1 support to internal/external business unit and partnership, provide support to the Product Owners/Product Managers.

You will be responsible for

1. Working closely with the CX/digital leader and management to understand the vision, priorities, recommend/shape and execute a product roadmap.
2. Collaborating closely with Product Lead to create and maintain a product backlog according to business value or ROI.
3. Translating conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/product owners.
4. Backlog management, iteration planning, elaboration of the user stories and quality assurance on the output meeting business expectation.
5. Assisting in developing and implementing the go-to-market plan, working with all departments to execute.
6. Developing and maintaining appropriate tracking and reporting of product performance post-launch to evaluate future iterations.
7. Managing/Executing the planning product release plans and set the expectation for delivery of new functionalities.
8. Participating in the QA of product feature or product launches to ensure features & functions are working as per the acceptance criteria defined by Product Owners.
9. Providing end user support, monitor the system, respond to queries, resolve, and escalate issues.
10. Managing and tracking the status of issues throughout the product life cycle and prioritize coordinating with product owners and other business stakeholders.

For you to be successful

we expect you to be able to demonstrate the following key competencies:

Adaptable

1. Adapts style and approach to best meet different situations.
2. Manages multiple requirements in a positive and proactive manner adjusting approach to reach goals as required. Manages adversity well and adapts.
3. Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization.

Impactful

1. Takes accountability and self-motivated to deliver results even in situations which are not straightforward.
2. Committed to delivering strategically aligned objectives, creates plan to achieve with key milestones and measures.

Communication

1. Adept communicator, listens to and integrates diverse contributions; explains issues clearly and succinctly.
2. Values feedback and visibly integrates it into approach. Looks to create open twoway conversations around providing feedback.

Collaborative

1. Develops collaborative and dynamic working relationship to achieve the best possible outcomes.
2. Co-operates with team members from different business functions to resolve problems and achieve goals.

Literacy Digital, Tech & Data

1. Proficient and competent in navigating and using digital, data and technology tools and software applications relevant to the role.
2. Able to understand, interpret, analyze and communicate data and applies these skills to derive insights and performance.

Curious

1. Networks with others to share resources and knowledge.
2. Is reflective and uses a variety of approaches including feedback to analyze and understand how actions led to certain outcomes and how to improve approaches in the future.

You will require the following qualifications and skills

Holds an undergraduate degree in Business or Information Technology

Has 5+ years of experience in the digital product management industry in roles of Product Owner or Business Analyst

Has practical experience in specifying user requirements and managing User Acceptance Testing

Is experienced in Agile methodology project delivery, working with offshore teams

Has familiarity or understanding of the insurance sector (considered an advantage)

Possesses strong analytical and problem-solving skills, and is organized, structured, and proactive

Has good communication skills and is able to work with user departments and vendors

Demonstrates good problem-solving and strong analytical skills, and is able to clearly present results systematically and logically

Is innovative with good presentation and communication skills

Is a good team player, shows self-initiative, and can work independently

Is proficient in written and spoken English (Cantonese language is preferred)