Business Support Administrator
About Doherty Associates
Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms.
We are a Microsoft Gold Partner with multiple gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.
Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.
About the role
The Business Support Administrator (Sales Admin) will be responsible for providing business and administrative support to our sales, engineering, finance and consultancy functions. This role will suit a professional who is detailed oriented and has excellent communication skills. You will be further supported and encouraged to develop your professional skills through the Company's sponsored training and development programmed. This role is a full-time position, reporting to the Team Lead (based in our KL Office) in the KL Business Support Team.
This role is operating in a temporary hybrid working model.
Location: Solaris Dutamas, Kuala Lumpur, Malaysia
Working days/hours: Monday to Friday, 8 working hours a day (excluding a 1 hour break time), flexi time with core hours
Responsibilities
Quoting, order processing and procurement using our ConnectWise ERP system
- Perform agreement and configuration administration
- Gather and understand requirements for quote preparation
- Assist Account Managers in preparing competitive and comprehensive proposals for existing and new clients
- Work closely with internal parties (Account Managers, Engineers, Finance) to ensure orders are being processed according to agreed turnaround times and with accuracy
- Co-ordinate with suppliers for quotations and supplier invoices
Billing
- Create invoices and report to the head office Finance team
- Prepare Monthly Sales Commission Report
System Administration
- Product ID maintenance
- Ensure the integrity of client information is maintained
- Manage the agreement and configuration renewal and setup process
- Create and maintain Standard Operating Procedures (SOPs) and ensure they are up to date
Reporting
- Generate business reports following documented procedures
Continual process improvement
- From time to time, you will be required to undertake special assignments, ad-hoc projects and other company related duties
Qualification, experience and skills
Must have
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field
- Fluent spoken and written English, with an excellent telephone manner
- Excellent administrative skills with very good attention to detail (you will be required to demonstrate these during the hiring process)
- Experience with using the Microsoft Office suite of applications, especially MS Word and Excel. However, full training will be provided for the right candidate
- Experience in invoicing, sales commissions or other financial related tasks
- Effective communication skills (able to clearly convey information and provide constructive feedback)
- Experience of working in a multi-cultural business environment and collaborating with various business stakeholders
- Excellent time management and prioritisation skills
Good to have
- Customer service support experience (always ensure the delivery of a quality customer service)
- Experience of Microsoft licensing
- Problem-solving skills (able to collect and assess the information in order to come up with an effective solution)
About the person
- Accountability sense of full responsibility for the assigned tasks
- Adaptability - aim for a flexible approach that allows you to pivot as necessary. Able to overcome unexpected challenges rather than resisting them
- Exhibit positivity during difficult situations
- Stability - Take a steady, reliable approach in managing assigned tasks. Following standards that are set by the company.
- Maintain energy and focus. Strive for constant progress
- Team player Provide constructive feedback, collaborate and be open to receive feedback. Individual performance is critical to the success of the team
- Growth mindset curious and with an appetite to continually learn
What we offer in return
- Competitive Basic salary
- Incentive scheme after probation (up to 10% performance-related bonus)
- Company-sponsored training and development
- Multi-international and inclusive working environment
- Day off on your birthday
- Parking reimbursement
- Medical benefits cover outpatient and inpatient after probation
