Position Overview:The Brand Executive will be the primary liaison between the company and its various outlets. This role involves handling day-to-day queries from outlets, ensuring timely delivery of artwork requested by outlets, announcing and coordinating campaigns, and ensuring customer complaints are promptly addressed by the outlets. The Brand Executive will play a crucial role in maintaining brand consistency and enhancing customer satisfaction.
- Serve as the primary point of contact for all outlet queries and requests.
- Facilitate clear and efficient communication between the outlets and the head office.
- Ensure all outlet needs are met in a timely manner.
- Artwork Coordination
- Coordinate with the Graphics and Design Department to ensure all artwork requests from outlets are completed accurately and on time.
- Review artwork and campaign guides to ensure it aligns with brand guidelines and outlet specifications.
- Campaign Management:
- Announce new campaigns to all outlets, ensuring they are well-informed and prepared.
- Provide necessary materials and guidelines to outlets for campaign execution.
- Monitor and report on the performance of campaigns at the outlet level.
- Customer Complaint Management:
- Ensure all customer complaints received by outlets are addressed promptly and effectively.
- Follow up with outlets to confirm resolution and satisfaction of customer complaints.
- Report recurring issues to senior management for further action.
- Brand Consistency:
- Ensure all outlets adhere to the companys brand guidelines and standards.
- Conduct regular audits to check for brand consistency across all outlets.
- Reporting and Feedback:
- Compile regular reports on outlet performance, customer complaints, and campaign effectiveness.
- Provide feedback to senior management on outlet needs and areas for improvement.
- Training and Support:
- Provide training and support to outlet staff on brand guidelines, campaign details, and customer service best practices.
- Develop and maintain training materials and resources for outlets.
- Collaboration:
- Work closely with the Marketing, Sales, and Customer Service teams to ensure a cohesive approach to brand management.
- Participate in cross-functional meetings and projects as required.
- Qualifications:
- Diploma / Bachelors degree in Marketing, Business Administration, Communications, or a related field.
- Experience in brand management, marketing, or a related role would be a plus point, but not a requirement.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with graphic design tools (e.g., Adobe Creative Suite) is a plus.
- Strong organizational and problem-solving skills.
- Attention to detail and a commitment to maintaining high standards of quality.
- Key Competencies:
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
- Communication: Clearly and effectively communicates with team members, outlets, and management.
- Initiative: Takes proactive steps to address issues and improve processes.
- Adaptability: Adjusts quickly to changing priorities and conditions.
- Team Player: Works well in a team environment and collaborates effectively with others.
- Working Conditions:
- This position may require occasional travel to various outlet locations.
- Flexibility to work outside of standard office hours as needed to meet the demands of the role.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
