Branch Manager - Penang Branch

Role Overview:

The Branch Manager is responsible for overseeing day-to-day operations, customer accounts and contract terms, financial measures and KPIs and branch staff encompassing employees and contract delivery drivers.

• Key Responsibilities:

• Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service to achieve strategic business initiatives.

Manages full employee and contract driver life cycle from recruitment to resignation, including adherence to company policies, customer requirements, and applicable laws.

• Identify and secure new customers to support rapid business expansion.

Oversee resource allocation including personnel, equipment and facilities to ensure optimal utilization

• To perform any other sales activities or project as assigned by the superior.

Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues

• Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.

Collaborate with other departments, submit timely reports, and manage staff supplies.

• Overseeing and managing the activities of the hired agent and the services of GDEX point-of-presence (POP) within the designated branch.

• Requirements/Skills:

Degree in any field.

• Possess own transport.

Minimum of 2 years of experience in sales and people management, with a proven track record in branch management or a similar leadership role.

• Aggressive self-starter who can work independently with minimal supervision.

Capable of working effectively under pressure.

• Ability to speak Mandarin is an added advantage.

Strong leadership abilities with a proven capability to lead, motivate, and develop a team.

• Excellent interpersonal and customer service skills.

Proficient in financial management, operational planning, and problem solving.

• Ability to manage multiple tasks with precision and efficiency.

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM4,000.00 per month
  
  Benefits:
• Health insurance

Maternity leave

• Opportunities for promotion

* Parental leave

• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Application Deadline: 09/16/2024