Billing and Order Processing Specialist - (US hours)

Our client: A global leader in facilitating connections within the marketing landscape, offering a centralized platform for streamlined management and distribution of creative content across diverse media formats. With offices in 30 countries and a global presence in over 116 countries, their platform ensures access to content from anywhere in the world through a single login. Trusted by leading brands, agencies, production, and post-production houses, it links content to over 40,000 global destinations, establishing itself as a key player in the content distribution ecosystem.

• Proactively manage the administration of rates and documents to support billing for a portfolio of global accounts.

Order and price adjustments including updating prices, item codes, grouping order lines, and manual adds to orders

• Rate card maintenance including regularly updating rate cards, and performing clean-up and maintenance in the system

Purchase order chasing including tracking and reporting, attaching POs to SAP, and updating orders with POs

• Invoice corrections including initiating correction requests in SAP, credit notes and getting approvals from Account Managers as required

Sales order releases including reviewing system status, notes, and pricing/PO status before releasing orders

• Provide monthly state of collections by region and key clients to account management and finance

Administration of purchase requests and vendor renewals on Zendesk and other related systems

• Build and maintain global operational knowledge base pages

Preparation of related reports and data as required/assigned

Vendor Management Administration

Vendor Requisitions: Check and review all requisitions to supply the Vendor Questionnaire as and when required Tickets: Raise the Adbridge ticket for requisitions and track the process through Compliant, SMT and Legal, as applicable

• Ensuring all vendor documentation and related information is current and correctly filed.

Raise any issues that need client escalation to the respective managers and track key actions to report on progress to senior management and finance

• Liaison and communication with internal departments as required in order to maintain an accurate record of contracts and agreements

Ensure all prepared communications are accurately recorded /documented in a timely manner

• Attend to related sales support and vendor administration tasks

Being fully aware of service/products rates and the credit policy

• To behave in professional manner in all interactions and communication

Any other related tasks and responsibilities as required by Management

Requirements

• At least 2 years relevant experience sales administration, sales servicing, or accounting or related work experience

Effective communication skills (able to clearly convey information and provide constructive feedback)

• Experience of working in a multi-cultural business environment and collaborating with various business stakeholders

Excellent time management and prioritisation skills

• Fluent in English as you will be communicating to clients in different countries

A highly capable communicator, with a natural customer focus and excellent relationship building skills

• Highly focussed, goal oriented with strong attention to detail

Ability to work occasional shift hours

Job Type: Permanent

Pay: RM4,

• 00 - RM5,500.00 per month
  
  Benefits:
• Health insurance

Maternity leave

• Professional development

Schedule:

• Afternoon shift

Day shift

• Night shift

Application Question(s):

• Are you willing to work on rotating shift supporting US timing (ie night shift)

Experience:

• order management/sales admin: 2 years (Required)

* pivot table/vlook up: 1 year (Required)