Owner Query Management: Act as the primary point of contact for property owners, addressing inquiries and resolving issues related to tenancy management and rental services.
Customer Support: Provide customer support through multiple channels (email, phone, chat) Using a combination of human interaction and AI-powered tools to ensure efficient and accurate communication
Tenancy Support: Assist property owners in managing tenancy-related matters, including leasing agreements, rental payments, maintenance requests, and other property management concerns.
Service Quality Improvement: Monitor customer feedback and service quality, identify areas for improvement, and collaborate with internal teams to implement solutions and enhance overall service delivery.
Job Requirements
Previous experience in customer service or project management, preferably in the hotel management, homestay field.
Excellent communicator with a strong command of the English and Mandarin language.
Detail-oriented with the ability to identify and address issues promptly.
Ability to manage multiple tasks and projects simultaneously.
Possess own transport
Job Benefits
Salary Range: RM3,000 RM4,000 Basic
Power Leave (Must take 1 day leave to recharge themselves every 2 month)
Working Hour: Monday to Friday (8:30am 5:30pm / 9am 6pm)
