Greet and assist customers in a friendly and professional manner.
Take and accurately process customer orders, providing product recommendations when necessary.
Beverage Preparation:
Prepare and serve a variety of coffee and tea beverages according to established recipes and quality standards.
Operate coffee-making equipment, including espresso machines, grinders, and brewing devices.
Quality Control:
Ensure the consistent quality of beverages, paying attention to brewing time, temperature, and presentation.
Monitor and restock coffee beans, syrups, and other supplies as needed.
Customer Engagement:
Engage with customers to enhance their experience, answer questions about menu items, and provide information about coffee varieties and brewing methods.
Handle customer feedback and resolve any concerns or issues promptly and professionally.
Cash Handling:
Process customer payments accurately and efficiently using cash registers or point-of-sale systems.
Handle cash and provide change to customers in a secure manner.
Cleaning and Maintenance:
Maintain cleanliness in the coffee preparation and serving areas, including equipment, countertops, and utensils.
Perform routine cleaning tasks and follow sanitation guidelines.
Upselling and Promotion:
Promote special deals, discounts, or new products to customers.
Encourage upselling by recommending additional items or specialty beverages.
Adherence to Policies:
Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.
Ensure compliance with health and safety regulations.
