Key Responsibilities:
- Prepare and serve a variety of coffee beverages, including espresso-based drinks, pour-overs, and specialty brews, following standardized recipes and techniques.
Grind coffee beans, extract espresso shots, steam milk, and create latte art when applicable.- Ensure consistent taste, quality, and presentation of beverages by adhering to company standards.
Greet customers warmly, take orders, and provide recommendations based on their preferences.
- Engage with customers, answer their questions, and provide information about coffee beans, brewing methods, and menu offerings.
Deliver prompt and friendly service, ensuring an enjoyable and personalized experience for each customer.- Handle customer inquiries, resolve complaints, and address any concerns with professionalism and empathy.
Operate and maintain coffee equipment, such as espresso machines, grinders, and brewers, ensuring they are clean, calibrated, and in proper working condition.
- Follow health and safety guidelines, including proper handling and storage of perishable items, cleaning schedules, and sanitation procedures.
Regularly clean and organize the coffee bar area, including counters, utensils, and seating areas.- Stay informed about different coffee beans, origins, and flavor profiles offered by the company.
Continuously expand your knowledge of brewing methods, extraction techniques, and coffee industry trends.
- Educate customers on coffee varieties, brewing techniques, and flavor profiles to enhance their coffee experience.
Process customer transactions accurately and efficiently using the cash register or POS system.- Handle cash, credit cards, and other forms of payment, ensuring proper accounting and reconciliation.
Maintain accurate cash balances and adhere to cash handling policies.
- Collaborate with other baristas and team members to ensure smooth operations and efficient service during peak periods.
Assist in training new baristas on coffee preparation techniques, customer service, and company procedures.- Communicate effectively with team members and management to address any operational or customer-related issues.
Job Types: Full-time, Part-time
Pay: RM1,- 00 - RM1,700.00 per month
Schedule:
Rotational shift
