Banking Operations - Payment Ops

Roles and Responsibilities

Be our subject expert in deposit & payment operations:

• Collaborate with product, customer experience and business to create compelling operation process and workflow that delight our customers where it matters most.

Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation

• Ensure day-to-day operations comply with the regulatory and internal requirements.

Leverage on technology to drive high degree of digitalisation and scalability

• Analyze potential pitfalls across the process cycle for product launches and system roll out to ensure all operation process are captured and developed.

Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps

• Requirement

• Passionate about solving problems possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and make strategic decisions.

At least 2 years of experience in deposit & payment operations, journey mapping and process optimization

• Strong foundation in design thinking and human centric methodologies

A thorough understanding of the latest process enhancement strategies and experience applying them to daily operations.

• A sharp eye for identifying weak points in processes and workflow structures.

A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights.

• Must be organized and committed to meeting deadlines as you will need to adhere SLA.

Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment.

• Confidence in your abilities to manage work with minimum supervision.

Shift allowance up to RM

• 00 (if any)
  
  Job Type: Full-time
  
  Pay: Up to RM4,500.00 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• 13th month salary

Application Question(s):

• Willing to work in rotational shift, supporting weekends.

Can join IMMEDIATELY or within 1 month. Please indicate your availability.

Experience:

* banking payment operation: 2 years (Preferred)