Banking Customer Service Officer (SG Market) KLCC area

Job Responsibilities:

• Identify and resolves customer inquiries/issues accurately via phone / email / live chat.

Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.

• Responsible for identifying and escalating customer issues to the appropriate department.

Maximizes opportunities to up sell or cross-sell Banks products and services whenever to meet customers needs.

• Updates customer data and other relevant information into the relevant systems (as required) accurately..

• Job Requirements:

• At least a recognized Diploma with 2 years of working experience OR SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS

Fresh Degree holders are welcome to apply as training is provided.

• Strong customer service mindset with good communication and excellent problem solving skills.

Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred

• Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis

Earliest shift start at 6am, latest shift end by 3am

• 5 hours per shift including 1 hour break (additional 0.5 hours comfort break)

5.5 days per week (Mon-Fri 8.5 hours & Sat 5 hours, 2 off day maybe split)

1 month classroom training (Mon Fri, 9am 6.30pm) Mandatory attendance

• Interview Process:

Submission of CV & documents > Online Assessment > Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard

• Remuneration Package:

• Basic is up to RM4,000 or negotiable depending on experience

RM3200 for fresh degree holder

• RM350 per month Shift Allowance

RM500 Bonus upon confirmation (1 time off)

• Transport Allowance (Start before 7am/ End after 12am)

Quarterly KPI Incentive

• OT Meal Allowance Claimable

Insurance & Medical Coverage included dependent

• 21 days of annual leave

14 day medical leave

• Dental & Optical RM400 per annum

Performance bonus and salary review in March

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Maternity leave

Meal allowance

• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Performance bonus

Application Question(s):

• What's your expected salary

What's your current salary

• How old are you

Are you willing to work rotational shift in KLCC area

Education:

• STM/STPM (Required)

Experience:

• full-time work: 1 year (Preferred)

License/Certification:


SPM cert or pass SPM (Required)