About KKday
KKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers needs.
KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.
Job Description
- Accountable for ensuring the daily operational tasks and performance (eg, handling partner's ticket and accommodating internal team requests) are consistently achieved or exceeded and to eliminate backlogs.
- Collaborate with functional teams to drive strategic and operational initiatives and implement the best resolution to address partner's issues, supporting Vietnam and SEA Market
- Guide and support partners in extranet utilization.
- Assist in the development and enhancement of the extranet to increase operational efficiencies and to leverage partners experience.
- Understand key business processes and performance to increase revenue.
- Analyze data and results to identify key operational gaps and opportunities for improvements.
- Manage reporting, invoicing, and billing processes. (If required)
Requirements
- At least 1 year of working experience in the operational or customer service field would be desirable although fresh graduates are welcome to apply
- Strong interpersonal and communication skills
- Proficient in Mandarin and English
- Excellent written and verbal communication skills along with a strong ability to convince
- Must be operationally orientated
- Ability to work in tight deadlines and under pressure
- Willing to work on public holidays, weekends and rotating shift
