- SUMMARY OF RESPONSIBILITIES
Senior Specialist will strategic initiatives towards maintaining the optimum performance IT systems, reliability and availability of services within the data center, collaborating with cross-functional teams in minimising downtime and optimising system availability. Building, managing and delivering operation tasks, initiatives, plans and projects to achieve business objectives and desired outcomes.
- KEY AREAS OF RESPONSIBILITIES
- Maintain tools to track system availability, performance, and reporting.
- Analyze reports and metrics for trends and improvement areas.
- Facilitate root cause analysis (RCA) for incidents and drive improvements.
- Contribute to system availability improvement initiatives.
- Collaborate with teams to maintain performance and enhance service reliability.
- Document availability processes, policies, and incidents.
- Develop best practices to minimize risks during changes.
- Identify opportunities and industry trends for process improvements.
- Develop and implement plans for financial coverage in underserved locations as part of the Financial Inclusion Framework.
- Track and report on budget utilization.
- Prepare proposals, contracts, and negotiations.
- Liaise with regulators to present targets and progress.
- QUALIFICATIONS & EXPERIENCE
Minimum Qualifications
- Bachelor's degree in information technology, Computer Science, or related field
- Minimum 5 years experience in IT operations or systems management with a focus on system availability and experience in areas related to financial institutions and IT
Additional Requirements
- Experience with application monitoring and/or observability systems.
- Strong analytical and problem-solving skills.
- Ability to work efficiently in a high demand, team oriented and fast paced environment.
- Strong communication skills and interpersonal skills.
