At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patients mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
Job Summary
The Associate Manager, Clinical Support & Training role provides support in surgical procedures, clinical support and manage the CSR team. He/She will provide training and sales on-boarding to new sales team/CSR and provide continuous skill development to the sales team/CSR. The role will maintain close relationships with key customer accounts and ensure that their requirements are being met by the companys products and service level.
Principal Duties and Responsibilities
- Assist surgeons and nurses in the use of Zimmers instruments and products in surgeries.
- Maintains current knowledge of procedures performed.
- Prepare & deliver ID Card
- Maintain positive working and build strong ethical business relationships with key customers to ensure continuous usage of our products
- Lead and plan manpower deployment for daily case coverage.
- Support sales team in appropriate delegation of CSR team tasks on a daily basis
- Act as the go-to resource for CSR team in regarding clinical practice, surgical preferences, policies and procedures
- Responsible for orientation, training, field coaching and skills development, retention, and daily supervision of CSRs.
- Develop CSRs to their highest potential and skill set for both communication and clinical skills.
- Collaborate with Sales/Territory Managers in the supervision of other sales team members to ensure all Sales Representative are assessed annually on clinical skills competencies.
- Responsible for orientation, training, field coaching and clinical skills development of Sales Representatives.
- Partner with Sales/Territory Managers to develop a collaborative, problem solving culture.
- Any other ad-hoc sales duties assigned
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions for purposes of the ADA.
Education / Experience Requirements
- Degree or Diploma in Life Science/Science and Nursing Certificate
- Minimum 5 years of relevant experience in medical or pharmaceutical sales to hospital or nursing background with experience in operating theatre
- Strong interpersonal and communication skills
EOE/M/F/Vet/Disability
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