4 Openings
Cyberjaya
Role description
Support and enable Marketing department, providing business program marketing support including but not limited to:
Program Training Assist customer with enquiries regarding Escalation management Noncompliance-work with IIP finance for resolution of compliance queries
Localization of content Customer handholding to setup activities and event pre-approval
Provide marketing assistance to customers using effective communication, listening and comprehension skills
Solve problems within agreed quality standards using a good understanding of customer and client relationship Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
Familiarizes self with the client partner marketing programs
Help to provides solutions/suggestion to customer, following a set of SOP Provide good customer service experience to customers
Work on client program tools and make necessary entries
Understand and respect language and country nuances when talking with the customers in different countries
Job Requirement:
Experienced Marketing Call Center professionals.
Degree holder in any field, marketing or Accounting / Finance degree holders preferred.
Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required Meticulous, well-organized & detail-oriented person
Responsible to ensure data accuracy and consistency
Experienced in customer server as front-line support with excellent soft skills
Multilingual (Native Language Speaker):
APJ JC shift: English, Chinese, Japanese, Korean
EMEA shift: English, Russian, German, Italian, French, Polish, Turkish
AMR Shift: English, Spanish, Portuguese
Positive and cheerful personality
Skills
Escalation Management, Accounting, Microsoft Office
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process.
