Are you a people person who thrives on making new connections Are you looking to join a dynamic team that works at the intersection of the media and PR industries Join Telum Media and take your career to the next level.
Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.
We are seeking a motivated and enthusiastic Executive, Customer Support to join our dynamic customer support operations in Kuala Lumpur. This role offers a fantastic opportunity for growth and development within a supportive environment and is ideal for those with one to two years of customer support experience looking to gain more exposure. The ideal candidate will have a strong interest in customer service with excellent communication skills. As an Executive, you will assist the team to provide exceptional support and contribute to the overall success of our customer support function.
What you will do:
Working as part of a team of customer support representatives to ensure consistent delivery of high-quality service, directly reporting to the Manager, Customer Support
Engage directly with customers via messenger, email & phone call.
Addressing inquiries, resolving issues, and maintaining a positive and professional demeanour.
Support the Client Manager with client check-ins to ensure maximum client retention rates.
Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.
Foster clear communication within the team and with other departments, sharing relevant information and insights to improve overall customer satisfaction.
Learn and utilize Telums platform as well as the other customer support tools and systems to help drive customer insights.
What were looking for:
Degree educated or equivalent experience.
Determined, self-motivated, with a proactive attitude to learning.
Optimistic and energetic, enjoys working under pressure.
Great attention to detail and a result driven approach
Proven ability to multi-task and work to deadlines
Excellent standard written English
Computer literate (MS Office)
Creativity and innovation skills.
Interest in building up editorial skills.
Have in-depth understanding of the PR market.
Hands-on experience with CRM platforms.
Strong project management skills.
Excellent communication and negotiation skills.
Ability to build relationships with clients.
An organized approach to work.
A customer-oriented mindset
What we offer:
A comprehensive training and development programme to support your career progression.
A hybrid working environment.
Annual leave: 15 days
Company social events
Our office is 5 minutes walking distance from TTDI MRT station
Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you.
