Company Description
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
- Identify and relate with various customer needs and scenarios.
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
- Remain updated in client and industry led processes, technology applications, utilities, and products.
- Utilize various client-based tools and applications for customer management and servicing.
- Transfer customers to appropriate departments when required.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required metrics and goals.
- Requires good English skills, excellent in Mandarin and Cantonese speaking.
- Able to read and write in Mandarin and English
- Require sales background and IT technical skills.
Qualifications
- Only open to local Malaysian.
- Preferable immediate starter / can start on tentative program dates.
- Requires good English skills, and excellent in Mandarin and Cantonese speaking.
- Able to read and write in Mandarin and Cantonese.
- Require sales experience and IT technical skills.
- Requires customer service background.
The role is 100% sales and technical support.
Education
- SPM or Diploma or Graduation degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
