Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance- Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standard
- Ensure your front office team delivers a great service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
- Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
- Perform other duties as assigned. May also serve as manager on duty
This job is the top Front Office job and may report to a Room Division Manager. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team. Any other duties and responsibility as and when directed by the Management as deemed necessary, relevant and related in the course of work.
Job Type: Full-time
Pay: RM4,- 00 - RM5,500.00 per month
Benefits: - Additional leave
Free parking
Meal provided- Opportunities for promotion
Professional development
Schedule:
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Expected Start Date: 09/01/2024
