Company Description
Novotel Kuala Lumpur City Centre
Hotel that makes every moment matter
Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.
Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.
When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.
Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.
Job Description
As an Assistant Restaurant & Bar Manager and ambassador of the brand, while representing the Company, you are expected to embody the Brand Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Family Members, guests, vendors, contractors and anyone within brand. This also includes being mindful of these characteristics while representing Novotel at any time.
Objective: The Assistant Restaurant & Bar Manager is ultimately responsible for the restaurant team, ensuring floor operations are running smoothly and consistently throughout all services, including staff supervision, guest service, training, and administrative duties. He help and assist the Manager to accomplish all the operation and organization duty for the Restaurants and Bars.
Qualifications
Essential Duties and Responsibilities:
Be on the floor and Check set up prior to service start time.
Be on the floor to ensures smooth service for all guests visiting restaurants, bars, and ateliers.
Ensure rotas are aligned in reflection to our wage budgets and fair to the staff involved.
Maintain uniform standards.
Conduct and supervision of F&B trainings as relevant, with monthly planning.
Communicate and store all relevant training material and documentation to all team members using the provided platforms.
Ensure all new members receive induction plan program.
Be responsible for job education, developing career of the staff.
Be on the floor to overseeing restaurant staff performance, ensuring quality service during all the services.
Maintain fluid communication between restaurant, bar team & kitchen teams.
Create and maintain a safe environment for team members.
Interacts with guest concerns, requests, and suggestions ensuring a high standard of guest satisfaction including customer complaints focused to improve the monthly feedback target.
Assist the manager in all the operation duties and present constantly new idea/project focus to improve the operation and organization of the restaurant.
Participates with monthly inventory following accounting protocols and ensure to respect the monthly beverage cost.
Ensure all POS systems are up to date and managed properly.
Ensure Res Diary is fully functional.
Weekly check of the web site menu and ensure the update calendar events.
Respond to emails and respect the deadlines requested by the direct Manager.
Organize and contribute to weekly/monthly meetings with different role department as supervisor, chef de rang, F&B receptionist, commis de rang.
Attend and contribute to monthly F&B management meetings and every meeting request by the managers.
Keep detailed records of daily, weekly, and monthly costs and revenues.
This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and be subject to amendment in consultation with the F&B Manager.
