Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
The Assistant Manager, Vessel IT is responsible for managing service desk duties, 1st line and 2nd line support, incident handling related to IT onboard vessels under WSM management agreement and vessels having IT support agreements with WSM.
Main Responsibilities
- Manage service desk duties, 1st line and 2nd line support and incident handling.
- Business Application sync/replication monitoring and status update to stakeholders. Ensure high availability of business-critical application.
- Ensure VIT support documentation is updated and reviewed periodically.
- Contribute and ensure Vessel IT Manual is updated and sent to vessels.
- Contribute and ensure that Support Handbook is maintained and distributed.
- Perform international travel related to IT support cases as required.
- Develop and maintain user, system and operational documentation for vessel IT usage.
- Ensure services are delivered according to WSM principles and guidelines for vessel IT support and best practices as applicable.
- Contribute and ensure vessel IT problem management.
- Contribute and ensure vessel IT Change Management
- Supervise project and ensure team is following up.
- Supervise critical, urgent and normal ticket.
- Participate in system implementation project onboard the vessels on management.
- Participate in system implementation projects in WSM onshore when required.
Qualifications
Mandatory requirements
- Good incident management and support skills
- Good business and process understanding
- Structured and solution oriented.
- Team player
- Good communication skills in English.
- Be able to work independently, be self-driven, and able to make quick decisions in a hectic work environment.
- Ability to perform international travel as required.
- Ability to fulfil relevant visa requirements for international travel.
- Comply with relevant flag and port state requirements in order to join vessels for onboard assignments.
- ITIL certification
- Experience working with vessel IT solutions.
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