Assistant Manager / Manager - Business Transformation & Process Improvement

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Overview

The Business Transformation & Process Improvement role would entail responsibilities in providing support and driving implementation of small to large scale projects (including digitalization) to deliver process improvement, efficiencies and cost optimization under the purview of Business & Corporate Banking.

Functional (job responsibilities)

• Work closely with BCB product, channel and process owners (such as, but not limited to, HL Connect First, HL Digital Onboarding, HL Treasury Module, Bank Statement Analyser, OTT / FTT processes, etc.) to improve customer experience, efficiencies and scale adoptions to deliver business goals.

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users and partners experiences within the division or the organization.

• Acquire a deep understanding of the technical and/or business aspects of the transformations to effectively manage deliverables and resources.

• Identify function/ product gaps and initiate transformational projects/ initiatives by analyzing business problems, conducting market research and preparing financial models.

• Be involved in complex end-to-end projects - from concept, feasibility, and budget setting through planning, statutory process, and design to commissioning and operational readiness.

• Act as a point of contact as well as communication strategies and objectives between departments within the division / organization to drive project success. Provide advisory/consultancy services to project teams as and when required.

• Monitor process changes and evaluate their impact on operational effectiveness.

• Assist in quantifying and validating benefits from initiatives.

• Continuously identify roadblocks or delays in delivering initiatives and formulating action plans needed to enable course correction.

• Enable program performance transparency by communicating and presenting findings and outcomes to senior management and stakeholders in a structured manner.

Job Requirements

• Tertiary Education in Business Administration, Finance, Data Analytics, Engineering or System related qualifications.

• Minimum 3 years in project management / consulting roles or others similar in capacity.

• Preferably with banking / finance working experience.