Providing support and assistance to branches on daily operations in relation of operations queries, procedures, system and etc to ensure smooth running with mitigate the branches operational risk.
Develop and establish branch operation control checklist and to perform periodic branch inspection/visitation to evaluate the efficiency and effectiveness of internal control at branches.
Identifying area for improvement in the system and/or business processes and procedures to the relevant guidelines and policies to enhance branches competency and productivity.
Accurately and timely preparation of GL accounts reconciliation and various reporting on behalf of the branches, which are performed centralised at Branch Support Unit by follow up with unreconciled/ discrepancies items, if any.
Engage in system testing involving preparation of testing, user requirement, screen design, documentation of test results and cut-over to production.
Collaboration with respective stakeholders for data issue investigation, remediation plan for issue fixes and to finalize the data quality rules, testing and implementation.
Control and monitor the security items at branches, including enforcement of effective cash management at branches to ensure the branch premises are properly guarded and armed with alarm system and installed with Closed Circuit Television (CCTV) to gauge branch operation's level of compliance in key risk areas.
Planning and organizing training sessions relating to branch operations for branch staff.
Be primary responsible in managing compliance risk inherent in the day-to-day activities, processes and systems for which it is accountable.
To ensure strict compliance of the Bank, Bank Negara Malaysia (BNM), other regulators and ICBC Head Office's Policy, Procedure and Manual (PPM) issued from time to time.
Undertake any ad-hoc tasks as and when required by Head of Department and/or the Senior Management.
Job Requirements
Bachelor degree in finance, banking, accounting or equivalent from a reputable university.
At least five (5) years of experience in branch supervision and support of banking industry/ financial institutions.
Capability in working independently and performing multiple tasks within tight deadline.
A team player with good interpersonal, communication skill and coordination skill.
PC literate preferably in Windows Microsoft Office (e.g. Words, Excel, etc).
Proficiency in spoken and written in English and/or Mandarin.
