Job Responsibility
- Oversee the operations and performance of multiple retail stores, ensuring they meet sales targets and maintain high operational standards.
- Lead, support, and mentor store managers and staff to deliver excellent customer service and achieve store goals.
- Analyze sales data to identify trends, opportunities, and areas for improvement to drive growth and profitability.
- Implement and monitor efficient operational procedures and best practices across all stores.
- Regularly visit stores to provide feedback, address issues, and ensure compliance with company standards and policies.
- Work closely with other departments, such as marketing and logistics, to support overall company objectives and initiatives.
- Ensure all stores comply with local regulations, company policies, and industry standards.
- Manage budgets effectively to maximize profitability while maintaining high standards of service and product quality.
- Act as the main liaison between headquarters and store locations, ensuring clear communication and effective implementation of company strategies.
- Continuously strive to improve the customer shopping experience by maintaining high visual merchandising standards and fostering a customer-focused environment.
- Conduct regular performance reviews of store managers and staff, setting clear goals and providing constructive feedback.
- Address and resolve any issues or crises that arise within the stores promptly and effectively.
Job Requirements
- Fluent in Mandarin, Bahasa Malaysia, and English (both written and spoken).
- Bachelor's degree in Business Administration, Retail Management, or related field preferred.
- Minimum of 3 years in a sales position, with at least 2 years in a managerial role within the retail industry.
- Strong leadership and team management skills with the ability to motivate and guide store managers and staff.
- Strong analytical mindset with attention to detail and the ability to interpret sales data.
- Proficient in Microsoft Office Suite and retail management software.
- Willingness to travel extensively and adapt to a flexible working schedule.
- A deep understanding of customer service principles and a customer-oriented mindset.
- Effective problem-solving skills with the ability to make sound decisions quickly.
- Experience in inventory management and control.
- Ability to identify training needs and facilitate staff development.
Job Benefits
- Basic + Allowances (RM4000 - 10000)
- Attractive Commission
Job Overview
We are seeking a dynamic and experienced Jewellery Retail Area Manager to oversee and drive the performance of our multiple retail stores. The ideal candidate will have a strong background in sales and retail management, excellent leadership abilities, and a passion for the jewellery industry.
Join us and lead our retail stores to success while enjoying a rewarding career in the jewellery industry!
