Assistant IT Manager

What's the job

Protect and maintain hotel technology operations, guest data and improve the day to day operations of the Hotel. Also maintain a healthy system environment as well as to ensure the hotel IT department conforms with the IHG IT Audit Standards.

Your day-to-day

Ensure remote support access is limited to IHG approved solutions. The current solution is IHG hosted Bomgar. All other access solutions must be removed and/or disabled

Ensuring the hotel IT department best practices are documented, implemented and exercised

Following and tailor fitting the hotel IT policies and procedures based on the hotel operations

Check the systems to ensure proper software updates have been completed as well as hardware maintenance updates

Prior to implementing new software and/or services, to contact the IHG Regional Team. This is necessary for the following reason:

a) Ensure new products are certified and meet compliance requirements

b) Have formalized documentation of all new products

c) Ensure proper testing for interfacing purposes

d) Ensure continuity of systems across the Brand(s)

e) Avoid potential conflicts with existing or ongoing IHG Global Technology projects

Enforce the policies and procedures to the departments concerned

Ensure that all new hires are set up with unique login credentials applying specifically to that individual for all systems that they require access to in order to perform their jobs

Responsible for ensuring all hardware equipment is functioning appropriately for employees to complete daily tasks

All equipment failures should be immediately addressed by the IT Manager. He/She will troubleshoot and escalate to the appropriate support centre for timely resolution

Ensuring all systems that are on the network and/or have access to any credit card information adhere to the compliance requirements mandated by IHG and PCI-DSS. This includes but not limited to the following;

a) Property Management System

b) Point of Sales

c) Back Up Systems

d) Remote Access Tools Bomgar

e) Active Directory Access Control

What we need from you

Knowledge of hospitalities application such as PMS, POS, Sales & Catering system, Financial system, Procurement system, Networking, TCP/IP, Voice & Data Communication and PCI-DSS.

Minimum education is Bach Science Comm. of Information Technologies.

Minimum 5 years experience in hospitality holding managerial position.