Assistant IT Engineer

Job description

Provide day-to-day IT support on hardware, software, and infrastructure for the main / branch offices located in Taman Teknologi Johor (Senai).

Responsibilities

Perform IT support including call handling, follow-up action, coordination, and escalation.

Provide hardware and software maintenance support to users and on-site system health check.

Provide troubleshooting, individual end-user training on system functionality.

Onsite/remote setup computers and software system installation.

Documentation of any identified problems using the ITIL problem process.

Troubleshoot during the system outage and coordinate the resolution between the infrastructure and application team.

Provide communication during system outage or degradation to end-users.

Work with third-party vendors to resolve system or network issues.

Provide day-to-day IT support on hardware, software, and infrastructure for the main / branch offices located in Taman Teknologi Johor (Senai).

Qualifications

Diploma in Information Technology, Computer Science related disciplines or above.

Minimum 2 years experience in IT support.

Minimum 1 year relevant experience in helpdesk support.

Experience in user, server and network supports.

Knowledge in MS Windows 10, MS Windows Servers, Linux Servers, Email Server, Active Directory, Hyper-V / VMware Virtualization, Veeam Backup, TCP/IP etc.

Self-motivated, strong problem solving & analytical skills.

Good teamwork spirit, open mind, and communication skill.

Willing to learn new technology and skill .

Fresh graduates are encourage to apply.