Assistant Duty Manager (Airbnb / Homestay)

Requirements

• 2 years and above experience in hospitality industry (Airbnb/Homestay preferred).

Excellent hands-on skills with eye for details.

• Ability to work independently.

Positive attitude and responsible character.

• Pleasant personality with focus on excellence in customer service.

Strong problem-solving skills to determine the best possible solutions for client issues.

• Able to work in a team.

Self-starter with good communication and interpersonal skill.

• Possess self-confidence and be able to actively interact with all relevant parties.

Has own transportation (Car preferred)

• Responsibility

• Handling all incoming customer queries and questions

Providing the appropriate service and information or referring clients to another department

• Referring problematic issues that they cannot solve to management

Resolving customer complaints and issuing refunds as needed

• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information

Providing quotations and checking product availability

• Handling payment transactions

Adhering to a companys policies and procedures at all times when assisting customers

• Meet regularly with upper management to stay informed on company issues

• Benefits

• EPF / SOCSO / PCB

Allowance Provided

• Training Provided

Performance Bonus

• 12 days annual leave per year

Medical and Hospitalisation Leave

Job Type: Full-time

Pay: RM2,

• 00 - RM3,000.00 per month
  
  Benefits:
• Maternity leave

Parental leave
Schedule:

• Day shift

Night shift
Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

* Management: 1 year (Preferred)