About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Cond Nast Readers Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort's Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.
About The Role
The Assistant Director of Rooms is responsible for overseeing all aspects of the Rooms Division. This position also involves managing the department's daily operations, budgeting and trainings.
What You Will Do
- Oversee the daily operations of the Front Office, Housekeeping, and Guest Services teams to ensure smooth, efficient, and high-quality service.
- Ensure guest expectations are consistently met or exceeded through exceptional service and attention to detail.
- Coordinate and supervise check-in/check-out processes, room assignments, and special guest requests.
- Assist in managing the Rooms Division budget, including forecasting and controlling departmental expenses.
- Implement strategies to maximize revenue, reduce costs, and increase overall profitability of the Rooms Division.
What You Bring
- At least 5 years of experience in luxury hotel or resort with a strong focus on Rooms Division or Front Office operations.
- Previous experience in a supervisory or leadership role in a luxury hotel or resort environment is highly desirable.
- Excellent leadership and people management skills, with the ability to motivate and develop a diverse team.
- Strong customer service orientation with the ability to manage and exceed guest expectations.
- Strong problem-solving and decision-making abilities.
What We Offer
- Local single package.
- Competitive salary, and a comprehensive benefits
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resort.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
- Medical coverage for self and family.
Schedule & Hours
- This is a full-time position.
The location for this position is: Langkawi, Kedah, Malaysia
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
Learn More About Four Seasons Langkawi On Social Media
Instagram: @FSLangkawi
Twitter: @FSLangkawi
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsResortLangkawi/
For more details please visit our website : http://www.fourseasons.com/langkawi
