Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Job Responsibility:
Acquisition of New Business Opportunities
Develop and implement sales strategies to secure competitor business in major and key account portfolios
Develop and review proposals for new business opportunities
Operate as in-country consultant to manage and deliver customer-focused service offerings within the business bracket
Prepares forecasts, territory/industry management, and growth plans
Conducts joint customer visits with Field Sales Executives to share sales and negotiation expertise
Manage a rigorous follow-up process aimed at building relationships with senior decision-makers
Provide and derive insights from periodical revenue and activity reporting to identify new trends and opportunities
Ownership of revenues generated and overall customer account relationships.
Service Quality Assurance
Ensure all customers are serviced effectively by the team and that Up-Selling and Cross-Selling opportunities are identified and negotiations commenced.
Business Partnering
Efficiently collaborate with Regional Business Head to develop and implement initiatives that align with business objectives in country.
Partner closely with key stakeholders (internal and external) to drive cross-functional support, engagement and advocacy for the success of the team
Process Improvement
Lead and drive additional process improvement projects for the team to optimise output and results
Align performance metrics with regional measures to ensure uniformity and consistency. People Management
Develop a high performance service culture within the functional department.
Develop KPIs with team members and monitor individual performance.
Perform regular calls with team members to monitor and develop capabilities to execute their tasks
Identify training needs and opportunities to develop a highly skilled department.
Build out training programs and materials to educate and train the key accounts team on how to manage key accounts and drive performance
Job Requirement :
At least Bachelors Degree or equivalent in any field
7 - 8 years of experience in sales, preferably in the transportation or service industry. A progressive and proven track record of sales success.
Prior experience in building and leading a sales team.
Experience of logistics operations a plus point.
Excellent verbal and communication skills. Able to produce and deliver quality presentations on a regular basis to key stakeholders
Thrives in a fast-paced environment
Resourceful and adaptable in an ambiguous and new space
Excellent communication skills, spoken and written
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