Application Support & Maintenance
Important Information
Location: Kuala Lumpur
Experience: 4-7 Years
Job Mode: Full-time
Work Mode: Hybrid
Job Summary
Responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion.
Responsibilities & Duties
Providing software application support under the supervision of the Senior Engineer.
Performing analyses on software application functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance.
Managing code migration across environments to ensure continued and synchronized functionality.
Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
Keeping a record of configuration changes and scheduling application updates.
Documenting processes and monitoring application performance metrics.
Providing front-end support to clients and colleagues in other departments.
Qualifications & Skills
Bachelor in IT or related field
Min 4 years experience
QA/Performance Testing , Deployments, Stakeholder/Project management.
Skill Area: Infrastructure
Technology: Linux
Proficiency - Secondary Technology: Expert
Other Skills: Linux, Oracle, QA/Performance Testing , Deployments, Stakeholder/Project management.
Role-specific Requirements
Linux
Oracle
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
