Job Responsibilities:
- Level 1 support as per assignment on the issue, including Infra
Software application support related to Hospital information and other clinical systems- Level 1 Application Support either onsite or remote
Level 1 troubleshooting/ ID creation for all systems, as per SLA standard
- Assist in patch release/ upgrade activities
Documentations user guide/ user requirements/ process flow- Assist in projects whenever required
Assist in the monitoring of the Hospital Information System (HIS)
- Basic SQL troubleshooting skills
Assist in other infra issues whenever required PC; desktop; Printers, WIFI, other peripheral HW supports- To provide phone support remotely during standby hours
To attend urgent and top priority cases onsite to resolve the incident during standby hours
- Support Staff is required to Clock-in/out daily during office hours
In the event there are any urgent issues with systems, the Support Staff may be required to return to the hospital site for support without advance notice
Job Requirement:Must have 6 years of HIS/EMR (Hospital Information System/Electrical Medical Record)
Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
- Preferably Executive specializing in Information Technology or equivalent.
Good communication skills in English, and Malay language for both spoken and written
Job Type: Contract
Contract length: 12 months
Pay: RM4,- 00 - RM5,500.00 per month
Schedule: - Monday to Friday
On call
Application Question(s):
Experience:
- Application Support Engineer: 5 years (Preferred)
Hospital Information System: 5 years (Preferred)
Healthcare Industry: 5 years (Preferred)
