Application Support Engineer

Job Scope:

On-site (Glocomp premises)

Assign dedicated support engineers with experience in web portal support/application.

Be the Point of Escalation for L1 Support

Perform In Depth Analysis. Prepare a report on what has been analysed before escalating further to L3

Perform Resolution. If Incident can be resolved as there is a KB for it, resolve the issue and prepare report

Escalation to L3. If incident cannot be resolved, escalate to L3 with the relevant data and reports (template to be prepared later)

Provide L2 support for application-related issues, including troubleshooting, root cause analysis, and resolution.

Coordinate with L1 and L3 support teams to escalate and resolve complex issues.

Coordinate with L3/Principal for application updates, patches, and configurations.

Working Hours

(7am-7pm/7pm-7am) rotational (14 days a month)

Contract Position (1 year renewable)

Qualification

Technical Requirements:

Understanding of back-end technologies: Web API

Understanding of API Integrations, knowledge of how frontend components interact with backend systems via APIs

Understand RESTful APIs, JSON,XML and how data is exchanged between the frontend and backend.

Understanding of front-end technologies: React /Angular or equivalent is a plus

Soft-skills

Strong interpersonal and communication skills

Strong problem-solving skills and experience performing cause and effect analysis

Strong analytical and problem-solving skills